Empower your customers – and your teams – with secure, humanized digital collaboration
Improve customer experiences, increase operational efficiency, and unlock new revenue opportunities.
Give customers the experience they deserve
Customer frustration is a powerful emotion that can have long-term negative effects on satisfaction, churn, and add-on conversions. Improve your collaboration experience.
Why banks are struggling
Expectations
Customers want a service that meets modern expectations.
Efficiency
Unnecessarily long calls increase customer frustration and costs.
Internal challenges
Agents feel they don’t have the tools to properly serve customers.
Lost revenue
Poor experiences are impacting banks’ ability to upsell financial products to customers.
Why financial institutions choose our collaboration solutions
Pull up a remote chair
Remote collaboration software like Co-Browsing helps reduce Average Handling Time (AHT) by 25% to 40% – and empowers agents to resolve issues faster.
Always on the same page
Document Collaboration software empowers agents to move service to sales – or finally close that ongoing deal – contributing to conversion rate increases from 2%-8% in just nine months.
Be where your customers are
Your customers love mobile banking. Be available in your app environment to serve, support, and delight with our native Mobile Co-Apping capabilities.
68% of banking institutions acknowledged poor customer satisfaction as a major issue.
P.V. Narayan
EVP and Head of US Banking and Capital Markets at Capgemini
How collaboration tools can give you an edge
Reduces AHT by 40%
Achieve a 4.7/5 CSAT score
Boosts digital sales conversions
Increases agent satisfaction
Impacts internal efficiency
Discover the Top 15 Use Cases for Digital Collaboration
Download the Guide
