Live chat
Live support for banking customers
Seamless, AI-driven customer engagement with secure, interactive messaging.
AI-driven assistance
Enhance customer service teams with automation and intelligent agent support.
AI Virtual Agent
Provide 24/7, human-like self service to resolve up to 70-80% of customer inquiries instantly. The ultimate chat software for real-time support.
AI-powered agent assistance
Equip agents with AI-driven assistance that provides instant knowledge base insights, ensuring fast and accurate responses.
Live text translations
Break down language barriers with real-time AI-powered text translation for seamless communication across over 30 different languages.
Advanced messaging capabilities
Make every conversation effortless with intuitive, feature-rich messaging.
Interactive chat tools
Enhance conversations with a rich text editor, spell check, threaded replies, and message reactions for better clarity and engagement.
Secure file sharing
Share or exchange documents, files, or images in a fully protected environment.
Voice message
Offer customers the flexibility to send voice messages when typing isn’t convenient – mirroring the experience of popular messaging apps.
Seamless messaging experience
Deliver a fully branded, connected, and interactive customer journey.
Consistent branding
Provide an interface that aligns with your branding – whether on your website, client portal, or in the mobile app.
Instant chat-to-call transitions
Seamlessly switch from Live Chat to Video & Voice with a single click for a more personal and efficient engagement.
The most complete suite of collaboration capabilities
Strengthen engagement with built-in Document Collaboration, Co-Apping, Co-Browsing, Whiteboarding, and more.
Optimized agent experience
Empower chat agents with the tools they need for seamless collaboration and efficient issue resolution.
Invite specialists or forward customer conversations
Invite subject-matter experts to the same chat platform or easily transfer conversations to the right agent or team.
Hidden participants & supervisor assistance
Supervisors can discreetly monitor chats and get real-time insights for more personalized support. Provide guidance without the customer seeing their involvement.
Full conversation history & context
Customer logged into their account? Cut down on repetition and increase personalization with access to previous interactions and profile history.
Compliance at the core
Ensure security, privacy, and regulatory compliance on every communication channel – and with every interaction.
Message and file interceptor
Benefit from seamless integrations with external DLP applications to detect and prevent sensitive or restricted content before it enters the chat platform.
Secured access control
Granular permissions ensure compliance by restricting access based on role and conversation sensitivity.
Accessible chat tools
Make Live Chat fully accessible for all users, and be compliant with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
Customer identification
Verify clients using e-banking or wealth portal authentication, with instant confirmation on the Agent Desk. Essential features that align with your tech stack.
