Third-party messenger connectors
Risk-free connection to clients’ preferred channels
Integrate WhatsApp, SMS, and other channels into a centralized, compliant engagement platform.
From first contact to secure engagement
Engage customers on their preferred channels while ensuring compliance and security.
Customers reach out on their preferred channel
Customers reach out via the channel they prefer, such as WhatsApp or SMS, for general inquiries. Embrace a communication strategy that prioritizes user experience.
Instant agent response with a unified experience
Advisors and agents can quickly respond from a single inbox, delivering a smooth yet familiar experience.
All WhatsApp, SMS, and chat interactions are managed from a single interface, ensuring full conversation history and context.
No need for personal phone numbers – keeping communication professional and compliant.
Secure transition for confidential discussions
If sensitive or personal data is required, agents can seamlessly transition the conversation to a fully encrypted Secure Messenger chat, ensuring data privacy and compliance.
Customer journeys and interactions can continue within a secure, authenticated environment, whether on mobile or web.
Stay connected through outbound messaging via WhatsApp and SMS
Initiate meaningful conversations by sharing relevant product updates, service insights, or industry trends.
Use WhatsApp and SMS to proactively engage customers, encourage follow-ups, and inspire deeper interactions.
WhatsApp integration
Engage customers on one of the world’s most popular mobile app messaging platforms.
Rich messaging features
Supports feature such as voice messages, file sharing, and read receipts, ensuring a fully interactive experience.
Template messages
The entire team can proactively initiate conversations by sending template-based WhatsApp messages to promote services, share product updates, or invite customers to engage in a personalized discussion.
How it works
Easily configure your Meta Business Account within the Unblu admin settings – no extra development required.
SMS Integration
Reliable, direct communication to boost customer satisfaction with a single interface.
Seamless two-way messaging
Customers can reach out in real time via SMS, and agents can respond while keeping all conversations centralized in Unblu.
Inbound & outbound communication tool
Supports both inbound and outbound messaging, ensuring quick, direct engagement for transactional updates and customer service inquiries.
How it works
Configure a service provider account (i.e., Twilio) directly in the Unblu admin settings, ready to use with minimal setup.
Other channels
Extend engagement and promote real-time collaboration with additional third-party messaging platforms.
Flexible and seamless integration
Unblu provides robust Web APIs and Webhooks, allowing organizations to integrate other messaging platforms seamlessly.
Secure & compliant communication
Maintain full control over customer interactions while ensuring security, compliance, and operational flexibility.
