Messaging apps for insurance customer retention (FT. UNIQA case study)
As customer expectations evolve and digital-first behaviors become the norm, insurers face rising pressure to deliver intuitive, tailored, and responsive experiences...
10 tools in the Advisor Workbench to boost operational efficiency for retail banks
The Advisor Workbench within the Unblu platform is a gamechanger for financial advisors in retail banking or wealth management contexts.
Top 5 areas where Generative AI is revolutionizing retail banking in 2025
A McKinsey report on Generative AI predicts that the technology will lead to $200–340B in annual value, largely due to increases in productivity.
Building a strategic framework for your bank branch expansion strategy
Branch banking is making a comeback – with great results. Here’s what you should keep in mind for your initiative.
Applying Capgemini insights to empower relationship managers
The third key overarching finding from Capgemini’s World Report Series 2025 hones in on the need to empower the relationship managers themselves.
Top proven strategies to improve customer experience in banking
How to improve customer experience in banking? It’s the question all banks are asking – and the answer involves every aspect of your strategy.
Enhanced digital interaction in corporate banking reveals hidden advantages
Investing in digital transformation for your corporate banking customers can unlock multi-level value. Here’s why now is the time to take the next step.
2025 report highlights Valiant’s bank branches of the future
A key component of Valiant’s success is their branch expansion and optimization initiative – powered by Unblu’s digital reception.
Fostering tech adoption with smarter integration and advisor training
The wealth management industry has an ever-evolving relationship with technological transformation. It is simply impossible for firms or other financial institutions to ignore their digital strategy, given that Generative AI and LLMs are proving better than humans when it comes to efficiency, reliability, and other advisory-related tasks.
A behind-the-scenes look at Tatra banka’s new chat feature available via the banking app
This is an adaptation of the article “We tried out the chat with a banker directly in the banking app. How does it work?” by Roman Calik from TECHBOX magazine. You can find the original here.
Top 10 platforms and conversation tools for wealth advisors for better client interactions
The Advisor Workbench can transform operational efficiency for retail banks. Here are our top 10 tools for customer service agents
Capgemini WRS strategy: Expand value delivery for next-gen HNWIs with Unblu
Capgemini’s World Report Series 2025 estimates that $83.5 trillion will move to Gen X, Millennials, and Gen Z by 2048. Along with it comes new digital-first service expectations, and a rising dissatisfaction with firms that haven’t adapted.
Digital banking trends transforming CX in 2025
Explore 5 future trends set to reshape digital banking in 2025, including AI, automation, and CX innovation that will define the next era of financial services.
Digital banking trends transforming CX in 2025
Explore 5 future trends set to reshape digital banking in 2025, including AI, automation, and CX innovation that will define the next era of financial services.
Current and future retail banking trends in 2025
Discover the most important current and future retail banking trends for 2025. Explore strategic insights to stay competitive in a shifting landscape.
Digital banking trends transforming CX in 2025
Explore 5 future trends set to reshape digital banking in 2025, including AI, automation, and CX innovation that will define the next era of financial services.
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