Unblu recognized in 2025 customer service solutions report

Unblu has been recognized by Forrester, a leading global research and continuous guidance firm, in a market overview on 34 Customer Service Solutions, with a focus on market trends, use cases, market maturity, business value, and more.

The report defines Customer Service Solutions as “technologies that enable companies to serve customers – either via self-service or via an interaction with a customer service agent – before, during, and after a purchase.”

Recognition for Financial Services Expertise

Unblu is acknowledged among “Notable Vendors” in the report, noted as having a focus on the financial services industry.

For the section of the report, “Vendor Focus: Top Three Extended Use Cases,”

Forrester asked each vendor included in the Landscape to select the top use cases for which clients select them and from there determined which are the extended use cases that highlight differentiation among the vendors. Unblu is shown in the report for having selected

AI agent assist, knowledge management operations, and customer self service as top reasons clients work with them out of those extended use cases.

Commitment to Financial Services

Jens Rabe, Co-CEO of Unblu, has celebrated the inclusion of Unblu in the report, stating: “At Unblu, we pride ourselves on listening to our customers and building an AI-enhanced product that they actually need, want, and use. We see this customer centricity reflected in the report, which we believe also recognizes our commitment to financial services and a focus on our AI use cases.”

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here .

About Unblu

Unblu is a Digital Interaction Platform that empowers financial organizations to develop trusting and value-generating relationships through hybrid engagement solutions. With Unblu, organizations are better able to connect with customers in a compliant, authentic, and meaningful way. The product portfolio offers a mix of advanced AI capabilities, collaborative digital tools, and innovative in-branch experiences.

Visit www.unblu.com to find out more. Quotations have been taken from: The Customer Service Solutions Landscape, Q3 2025, Forrester Research, Inc, September 29, 2025.