Blog posts from Joss Burns

November 11, 2025

Messaging apps for insurance customer retention (FT. UNIQA case study)

Joss Burns

As customer expectations evolve and digital-first behaviors become the norm, insurers face rising pressure to deliver intuitive, tailored, and responsive experiences...

November 11, 2025

10 tools in the Advisor Workbench to boost operational efficiency for retail banks

Joss Burns

The Advisor Workbench within the Unblu platform is a gamechanger for financial advisors in retail banking or wealth management contexts.

November 5, 2025

Top 5 areas where Generative AI is revolutionizing retail banking in 2025

Joss Burns

A McKinsey report on Generative AI predicts that the technology will lead to $200–340B in annual value, largely due to increases in productivity.

November 4, 2025

Building a strategic framework for your bank branch expansion strategy

Joss Burns

Branch banking is making a comeback – with great results. Here’s what you should keep in mind for your initiative.

October 21, 2025

Applying Capgemini insights to empower relationship managers

Joss Burns

The third key overarching finding from Capgemini’s World Report Series 2025 hones in on the need to empower the relationship managers themselves.

October 8, 2025

Enhanced digital interaction in corporate banking reveals hidden advantages

Joss Burns

Investing in digital transformation for your corporate banking customers can unlock multi-level value. Here’s why now is the time to take the next step.

September 10, 2025

2025 report highlights Valiant’s bank branches of the future

Joss Burns

A key component of Valiant’s success is their branch expansion and optimization initiative – powered by Unblu’s digital reception.

August 28, 2025

Fostering tech adoption with smarter integration and advisor training

Joss Burns

The wealth management industry has an ever-evolving relationship with technological transformation. It is simply impossible for firms or other financial institutions to ignore their digital strategy, given that Generative AI and LLMs are proving better than humans when it comes to efficiency, reliability, and other advisory-related tasks.

August 21, 2025

A behind-the-scenes look at Tatra banka’s new chat feature available via the banking app

Joss Burns

This is an adaptation of the article “We tried out the chat with a banker directly in the banking app. How does it work?” by Roman Calik from TECHBOX magazine. You can find the original here.

August 19, 2025

Top 10 platforms and conversation tools for wealth advisors for better client interactions

Joss Burns

The Advisor Workbench can transform operational efficiency for retail banks. Here are our top 10 tools for customer service agents

August 13, 2025

Capgemini WRS strategy: Expand value delivery for next-gen HNWIs with Unblu

Joss Burns

Capgemini’s World Report Series 2025 estimates that $83.5 trillion will move to Gen X, Millennials, and Gen Z by 2048. Along with it comes new digital-first service expectations, and a rising dissatisfaction with firms that haven’t adapted.

August 7, 2025

Digital banking trends transforming CX in 2025

Joss Burns

Explore 5 future trends set to reshape digital banking in 2025, including AI, automation, and CX innovation that will define the next era of financial services.