Personal and Relevant Relationships: making the shift to the Individual
Banks need to focus on the individual. But where should they start? By getting ahead of your customer and using their data wisely.
Delivering Personalised Experiences: are customers getting what they expect?
Over a third of business customers have walked away from a banking relationship because the personal touch was lacking. How should banks address this?
Energising & engaging customers with Co-browsing
Discover how Co-Browsing helped a Swiss financial service provider create buzz and enthusiasm for a new product offering and for the bank itself.
Mapping out the customer journey: where are the obstacles?
Only 16% of customers are satisfied with their digital experience. By mapping customer journeys, banks can identify and resolve their pain points.
What makes for a meaningful customer experience?
To remain competitive, banks need to fundamentally shift their perspective and tactics to provide truly meaningful customer experiences.
Secure Messenger: get in sync with your clients
With over one hundred clients in the private wealth banking space, Unblu is a leader in facilitating secure and compliant client support.
Imagining the branch of the future
Branches across the EU are closing at an increasing rate. In response, forward-thinking banks are creating memorable, relevant experiences for customers.
MiFID 2: The Catalyst for a Truly Customer-Centric Model
MiFID came into effect in January. What does this mean for financial institutions looking to build a truly customer-centric business model?
Creating in-person experiences online
Join Jens Rabe in conversation as he shares his insights into how unblu is partnering with banks to change the future of banking.
From Silos to Seamless: How do we get there?
There are different approaches to customer experience across an organization. Discover some in this article.
The best of both worlds: how digital tools can enhance client relationships
Customers want to connect with their advisor and their investments at any time and on any channel - effortlessly and seamlessly.
How collaborative tools can make your digital transformation personal and profitable
Banks are increasingly offering digital self-service platforms to keep up with customer preferences – but they still require human interaction.
Loyalty, the ultimate goal in the financial sector
Customer loyalty is the end goal of any CX strategy. Banks are working hard to modernize themselves, offering innovative services to keep customers happy.
Tech changes have impacted business; finance is not an exception
Can customer engagement solutions help banks to convert and engage customers leading to increased loyalty? Read to find out.
APIs and Fintech ecosystem: the vehicles to evolve in the financial industry
Banks must find a way to use APIs and leverage the Fintech ecosystem to enhance digital customer experiences—and importantly, remain compliant.
PSD 2 “mandates” banks to invest to gain control over the customer experience
Improve your interfaces, change your culture and innovate in an agile way in order to better serve your customers.
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