Customer Collaboration
Wealth Advisory
Branch Networks
August 23, 2018
Video Banking: more meaningful meetings & lessons from early adopters
Find out how the latest in video banking technology is improving customer interactions, and what we can learn from early adopters.
June 11, 2018
Three Tips for Delivering a Superb Retail Banking Experience
To provide a truly customer-centric experience, banks must take on the role of a supportive financial partner. How can they achieve this?
May 8, 2018
Delivering Personalised Experiences: are customers getting what they expect?
Over a third of business customers have walked away from a banking relationship because the personal touch was lacking. How should banks address this?
April 24, 2018
Mapping out the customer journey: where are the obstacles?
Only 16% of customers are satisfied with their digital experience. By mapping customer journeys, banks can identify and resolve their pain points.
March 27, 2018
Secure Messenger: get in sync with your clients
With over one hundred clients in the private wealth banking space, Unblu is a leader in facilitating secure and compliant client support.
March 12, 2018
MiFID 2: The Catalyst for a Truly Customer-Centric Model
MiFID came into effect in January. What does this mean for financial institutions looking to build a truly customer-centric business model?
March 9, 2018
Creating in-person experiences online
Join Jens Rabe in conversation as he shares his insights into how unblu is partnering with banks to change the future of banking.
February 13, 2018
The best of both worlds: how digital tools can enhance client relationships
Customers want to connect with their advisor and their investments at any time and on any channel - effortlessly and seamlessly.
January 23, 2018
How collaborative tools can make your digital transformation personal and profitable
Banks are increasingly offering digital self-service platforms to keep up with customer preferences – but they still require human interaction.
November 8, 2017
APIs and Fintech ecosystem: the vehicles to evolve in the financial industry
Banks must find a way to use APIs and leverage the Fintech ecosystem to enhance digital customer experiences—and importantly, remain compliant.
November 1, 2017
PSD 2 “mandates” banks to invest to gain control over the customer experience
Improve your interfaces, change your culture and innovate in an agile way in order to better serve your customers.
October 27, 2017
Bank branches, an archaic phenomenon
There was a time when all transactions required that the customer visit the bank. But today’s customer is more interested in services on the go.
The 3 essential decisions you must make to launch a successful chat program
