Blog posts from Danny Baggs

May 5, 2021

Help first, sell second: how financial education can become your next best digital marketing tool

With targeted online ads being restricted by Google and Facebook, could financial education represent a powerful alternative for digital marketing?

March 19, 2021

Tech progress, competition, and the bid to humanize customer service

Danny Baggs

Digital tools have given customers more freedom and flexibility. But how can providers ensure the customer journey remains human and personal?

October 22, 2020

What we can learn from other banks' digital transformation

Danny Baggs

Banks immersed in digital transformation need to identify an omnichannel strategy & technology priorities, and strike a balance of traditional and digital.

August 12, 2020

Now is the time to prepare your post-covid advisory strategy!

Danny Baggs

Now is the time to act – how you can prepare for your post-COVID advice strategy and get ahead of the pack in the "next normal".

June 8, 2020

How insurance brokers can build trust in the face of COVID-19

Danny Baggs

How can brokers deliver a customer experience that is both remote and personal? Insurance brokers should use technology to grow trust and build loyalty.

April 9, 2020

Is an isolated video conferencing solution a false economy?

Danny Baggs

Video conferencing solutions may present an enticing 'quick fix' for organizations but are they really adding the value that clients seek?