Video meeting solutions during the COVID-19: Have they missed the true needs of customers?
Video chat has boomed in popularity with global lockdown. But embracing digital isn’t just about greater speed and efficiency.
Millennials and financial advisors: what can wealth managers learn from growing disruptive competition
Millennial’s inheritance will be the largest wealth transfer in history. Financial advisors need the right value proposition in order to engage them.
How to use Unblu for conversational customer support
Learn how to integrate conversational banking tools to elevate the quality of your customer services—all while reducing costs.
UnbluTalk with Olga Miler: Reinventing trust in a digital world
Do customers trust banks? Join Unblu's COO, Jens Rabe in conversation with Olga Miler, Co-Founder & CEO of SmartPurse to find out.
Stop advising like a Boomer by stepping into the shoes of Millennials
A workforce that is out of touch with the demands of Millennials is holding financial services back from engaging this powerful segment of the population.
What we can learn from other banks' digital transformation
Banks immersed in digital transformation need to identify an omnichannel strategy & technology priorities, and strike a balance of traditional and digital.
What is conversational banking? Benefits and how to use it.
Conversational banking involves a diverse range of digital tools that prioritize customer engagement and promote productive client-agent conversations.
Financial services for Millennials: 5 customer service tips
Financial services should follow future-forward practices that factor in the demands of Millennials.
When did traditional banks start struggling with customers?
Banks should put customers always at the center of their thinking – particularly during the digital transformation process.
Our CEO on 'How to lead a company in uncertain times'
VisualContext Digital asked our CEO Luc Haldimann how 2020 changed the company’s internal processes and how Luc leads Unblu in times of uncertainty.
Omnichannel banking best practices to enhance your customer service
Omnichannel banking offers the ease of digital tools while making space for human interactions that make customers feel safe and secure.
How to use Unblu co-browsing to ease retail banking customer service
Adopting digital solutions allows banks to reduce customer support time and costs, giving customers more flexibility to interact with their banks.
Now is the time to prepare your post-covid advisory strategy!
Now is the time to act – how you can prepare for your post-COVID advice strategy and get ahead of the pack in the "next normal".
Chatbot use cases: what bots can do in insurance services
Insurers need to embrace a hybrid digital experience that merges chatbot technology with human-operated digital channels.
What is omnichannel banking? Benefits and challenges for financial services
As digitalization becomes the norm, omnichannel banking offers the perfect middle ground between online banking and traditional in-person services.
Interview: The Wealth Management Sector’s Past, Present and Future
Our CEO's most recent interview, looking at the wealth management sector’s past, present and future. See this week’s top picks from the interview.
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